Privacy Policy

1. Scope

This Privacy Policy explains how ClearTheTender ("we," "us," "our") collects, uses, and safeguards your personal information when you use our website, dossiers, and Broker Pro.

2. Information We Collect

Information You Provide

• Account data (name, email, optional phone)
• Purchase email, Stripe session, and Broker Pro watchlist USDOTs
• Messages you send through the contact form
• Payment details processed by Stripe — we do not store card numbers

Automatically Collected Information

• IP address and approximate geographic location
• Browser type, device information, and operating system
• Pages visited, time spent on site, and referring URLs
• Search queries and directory browsing patterns
• Cookies and similar tracking technologies for site functionality and analytics

3. How We Use Information

• To show public FMCSA carrier records and sold dossiers
• To provide website features and improve user experience
• To send login, purchase, and account mail
• To process dossier and Broker Pro payments
• To protect against fraud, abuse, and unauthorized access
• To analyze website usage and improve our services
• To send marketing communications (with your opt-in consent)
• To comply with legal obligations and respond to lawful requests

4. Sharing and Disclosure

• Public carrier records: FMCSA-published fields shown on ClearTheTender pages are already public
• Service Providers: We share limited data with trusted third parties who assist with hosting, payment processing, and analytics
• Legal Requirements: We may disclose information as required by law or to protect our rights and users
• Business Transfers: Information may be transferred if we undergo a merger, acquisition, or sale of assets
• No Data Sales: We do not sell or rent personal information to third parties for marketing purposes

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential site functionality and user authentication
• Analytics to understand site usage and improve performance
• Remembering your preferences and search settings
• Preventing fraud and ensuring site security

You may disable cookies through your browser settings, but some website features may not function properly.

6. Data Security

• We implement industry-standard security measures including encryption and secure hosting
• Payment information is processed securely by PCI-compliant third-party processors
• Regular security audits and updates to protect against unauthorized access
• Staff access to personal information is limited to those who need it for business purposes
• While we strive to protect your information, no method of transmission over the internet is 100% secure

7. Your Rights and Choices

General Rights

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and business requirements)
• Opt out of marketing communications at any time
• Contact us with privacy-related questions or concerns

State-Specific Rights

California Residents (CCPA): You have additional rights including the right to know what personal information is collected, sold, or disclosed, and the right to request deletion.

Texas Residents: You have rights under the Texas Data Privacy and Security Act, including the right to correct inaccurate information and opt out of certain data processing.

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly.

9. Data Retention

We retain account, purchase, and watchlist data as long as needed to provide the product, comply with law, and resolve disputes. Public FMCSA records stay in the directory as the source files update.

10. International Users

Our services are intended for users in the United States. If you access the site from elsewhere, your information may be processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions, requests, or concerns, please contact us:

• Email: privacy@clearthetender.com
• Website: Use our contact form
• Mail: ClearTheTender, Privacy Department, [Address to be added]

We will respond to privacy requests within 30 days or as required by applicable law.